Foshan City Shann Furniture Co., Ltd.
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Purchasing FAQ

 

     Q1: What is your working time?

    8:30-6:00 (GMT+8 Beijing), from Monday to Friday

    Any time available to serve you

 

   Q2: Where is your factory? Can I visit your factory/showroom?

    A: Our factory is located in Lecong Town, Shunde District, Foshan City.

    B: Sure, warmly welcome to visit our factory, just contact us in advance and tell the date , so we can make a good arrangement.

 

   Q3: Do you accept OEM order?Do you have MOQ if we order your goods?

    Yes, we accept OEM according to customer’s requirement and we specialize in customized furniture.Most of our furniture is Friendly MOQ.

 

   Q4: What kind of payment terms are accepted?

    A:T/T(Telegraphic Transfer)

    B:Western Union

    C:Paypal

    D:MoneyGram

    E:L/C

 

   Q5: When will goods be finished after order is placed?

    Normally we will deliver the goods in 15 days after receiving your payment

    The exact delivery time will be specified in proforma invoice once order is confirmed.

 

   Q6: How long will it take customers to get the goods?

    Besides production time mentioned above, usually it takes maximum 10-35 days for shipment to any destination port around the world.

    We will choose the fastest shipment method for you to make sure you get goods earlier!

 

   Q7: Are items shown on website ready to deliver after order is placed?

    Most of the items are needed to be made once order is confirmed. Stock items may be available due to different seasons.

    Please contact our staff for detailed information.

 

   Q8: How can I get quotation and make order?

    Just simply inform our staff of model number(or link) of the items you are interested in and we will prepare detailed quotation for you.

    Proforma invoice will be issued once order is confirmed and production will be started once advance payment is finalized.

 

 

 

 

 

If you received imperfect products, What’s the guarantee and after-sales?

 


We have the obligation to provide sea worthy packing material, but it’s also possible to be damaged by other reasons such as improper inland transportation and loading or effected by external environmental factors for furniture.

 

We will insure the goods against such possible effect factors for your sake. But if you found parts lost or painting peeled off, please take photos and mark the problems. we'll check and re- send new parts to you. 

 

 

 

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